THESIS ABSTRACT

Abstract

Key Performance Indicators (KPI) in a construction project show how successfully the project has been executed. The information from the KPI measurement guides the implementer to collect the feedback which can be fed in for the new projects to be implemented. This study aim was to assess key performance indicators for health building construction, its ranking, the most important affecting factor for each KPI, and how to improving KPIs in a health building construction in Nepal. The data were collected from project stakeholders through a questionnaire survey. The project stakeholders were the contractors and health building section personnel of DUDBC. Data were summarized, analyzed, and presented in tables using Microsoft Excel. The study found that the stakeholders working in health building construction projects thought quality factor as the most important KPI with the first rank. The cost factor and time factor are correspondingly second and third-ranked, whereas, client satisfaction is the least important KPI. The study also showed the relative importance index (RII) for the various factors affecting each KPI in the health building construction. For KPI-cost most important affecting factor is price escalation. For KPI-time it is the approved project schedule. For KPI quality and productivity, it is conformance to the specifications and mobilization of adequate resources at the construction sites. For KPI- client satisfaction, a factor related to information coordination between owner and project parties is the most important factor. Similarly, for KPI-Community/user satisfaction it is the smooth operation of handed-over projects. Lastly, for KPI-Health and Safety and KPI-Environment most affecting factor is accident rate in the project and noise level. In the same manner host of other factors related to the various KPIs have been assessed based on their merit of importance. The possible ways to improve the KPIs in health building construction are listed as conducting regular management meeting, implementing the provisions of the contract agreement, establishment of the proper communication system, timely monitoring of the progress, establishment of quality assurance and control system, adaptation of the cost and schedule control system, ensure the proper health and safety provisions to the workers, an early warning system for changes, regular updates of the work plan and program, regular training on project management, proper site management, proper management of manpower involved in the construction and better inventory management of contractors.

Keywords

Key Performance Indicator (KPI), Relative Importance Index (RII), Health Building, Stakeholders, Cost, Time, Quality, Satisfaction