This research outlines the importance of occupant satisfaction in driving the success of sustainable construction. The research focuses on assessing occupant satisfaction in both Leadership in Energy and Environmental Design (LEED) and non-LEED buildings in Kathmandu aiming to provide insights for enhancing occupant-centric building practices in the region. The problem statement highlights the lack of localized research on occupant satisfaction in both LEED and non-LEED buildings, compounded by the absence of a precise definition for 'occupant satisfaction,' presents a substantial challenge in aligning environmental goals with the well-being of building occupants, hindering the success of sustainable practices. The primary goal of this research is to evaluate occupant satisfaction levels in both LEED and non-LEED buildings in Kathmandu by analyzing satisfaction distribution, discerning disparities between the two building categories, and assessing significant factors influencing occupant satisfaction. The research adopted a post-positivist paradigm, utilizing a mixed-methods approach to comprehend the intricate nature of satisfaction determination. Focused on LEED and non-LEED hotels and office buildings in Kathmandu, the research employed convenience and judgmental sampling methods. 35 questionnaires generated in Kobo Toolbox was based on the Centre for Built Environment (CBE) Occupant Survey for Post Occupant Evaluation (POE). To quantify the qualitative data, 60 percent of questionnaires were prepared on 5-scale Likert questions. A total of 56 participants contributed to the research. The research reveals that, across various Indoor Environmental Quality (IEQ) aspects (thermal, acoustic, visual, greenery, and hygiene comfort), there are no significant differences in satisfaction levels between occupants in LEED and non-LEED buildings. The findings challenge the common assumption that LEED certification alone guarantees superior occupant satisfaction, emphasizing the need to consider factors beyond certification, such as building design, maintenance, and user behaviour. In summary, LEED certification does not lead to distinct variations in perceived comfort compared to non-LEED buildings in the specific context of this study, highlighting the importance of a holistic approach to occupant satisfaction assessment.

Keywords

Occupant Satisfaction, Leadership in Energy and Environmental Design (LEED), Indoor Environmental Quality (IEQ), Post Occupant Evaluation (POE)

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